Support

Email us at support@ratekin.com and include your store's address (your-store.myshopify.com). We reply within one business day.

Getting started

How do I show reviews on my product pages?
Open Ratekin from your Shopify admin. On the Home page, click Add reviews to product pages. Your theme editor opens with the reviews section ready to place — click Save.

When are review request emails sent?
A set number of days after an order is fulfilled (7 by default), with one optional reminder. Change the timing and wording under Settings.

Can I ask customers who ordered before I installed Ratekin?
Yes. On the Review requests page, use Ask past customers to request reviews for fulfilled orders from the last 60 days. Nobody is emailed twice.

Switching from another app

How do I bring my existing reviews?
Export them as CSV from Yotpo, Judge.me, Loox, Stamped or Shopify Product Reviews, then upload the file on Ratekin's Import page. Ratings, replies and photos are imported; photos are copied into your store's Files so they keep working after you cancel your old app.

What if I import the same file twice?
Existing reviews are updated, not duplicated, and your moderation decisions and replies are kept.

Billing

How am I billed?
Through your regular Shopify invoice. The Growth plan includes a 14-day free trial, and you can switch back to Free anytime from the Plan page.

Privacy

See our Privacy Policy for what data Ratekin processes and how customers' data requests and deletions are handled.